Authorized Channel Partner: Enghouse Interactive & Sangoma
Sales: kshong@invanix.co.kr | Tech Support: jhchang@invanix.co.kr
INVANIX 인베닉스
KO EN
Organization & SLA

Organization & Technical Support Framework

Seamless collaboration between sales engineering and technical operations to guarantee uptime.

Sales Department

Quotation, OEM Licensing, and PoC Evaluation

  • Custom licensing architecture design
  • Official OEM license procurement & warranty
  • Demo appliance rental & PoC testing support
Email: kshong@invanix.co.kr Tel: 010-2587-1987

Technical Support Department

Trunk Interworking, Packet SLA, and 24/7 Maintenance

  • Carrier SIP trunk tuning and PBX interconnection
  • Wireshark-based T.38 / V.34 packet troubleshooting
  • Emergency incident response and regular health checks
Email: jhchang@invanix.co.kr Tel: 010-6419-8984

Project Delivery & Support Process

Structured 4-step framework ensuring stable communication network deployment.

01
Assessment & Discovery

Analyze current line types, channel loads, and network topologies.

02
PoC & Architecture

Evaluate with demo trial licenses and hardware gateway testing.

03
Deployment & Tuning

Optimize carrier SIP trunks to achieve 99.9% T.38 reliability.

04
Maintenance & SLA

Ongoing monitoring, proactive maintenance, and rapid recovery.